Last updated: November 20, 2024

General Information

The information provided on Zenovate’s website is for general informational purposes only and should not be construed as professional medical advice. Zenovate offers vitamin supplements and telehealth services, but the platform is not a substitute for in-person medical care. Always seek the advice of a qualified healthcare professional before making any decisions related to your health or medical treatment. By using this website, you agree to this disclaimer in full.

Medical Information Disclaimer

Zenovate provides information related to vitamins and wellness for educational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated, and they have not been evaluated by the Food and Drug Administration (FDA) or Health Canada (HC), unless specifically noted. All telehealth services provided through Zenovate are delivered by independent licensed healthcare providers, and the information shared on the platform does not replace personalized medical advice from your doctor.

No Doctor-Patient Relationship

Your use of Zenovate’s platform does not establish a doctor-patient or prescriber-patient relationship between you and Zenovate or its staff. Any medical services or advice received through the platform are provided by independent, licensed healthcare professionals. Zenovate facilitates access to healthcare providers, but it does not offer medical advice or treatment directly. All medical decisions, including the issuance of prescriptions, are made by the healthcare provider during your telehealth consultation.

Telehealth Consent

By using Zenovate’s telehealth services, you consent to participate in healthcare consultations conducted via telecommunications technologies. You understand the potential limitations of telemedicine, including the inability to conduct a complete physical examination. The decision to proceed with telehealth consultations is at your own discretion, and Zenovate is not liable for any consequences arising from the limitations of remote healthcare services.

Product Disclaimer

Zenovate’s products, including vitamin supplements, are provided in vial form for subcutaneous self-injection at home. These products should be used as directed by a healthcare provider. Zenovate does not make any guarantees regarding individual results from the use of these products, and individual experiences may vary. It is important that you consult your healthcare provider before beginning any new wellness regimen.

Third-Party Services and Links

Zenovate may work with third-party providers for services such as prescription fulfillment, lab testing, or product delivery. These third parties operate independently of Zenovate, and we do not assume any responsibility for their actions, policies, or the services they provide. You acknowledge that Zenovate is not liable for any damages or losses arising from your interactions with third-party service providers.

Third-Party Links: Zenovate may include links to third-party websites, advertisements, or services. These links are provided for your convenience, and Zenovate does not endorse or take responsibility for the content, products, or services available on third-party sites. You assume all risks associated with using third-party websites, and you should review their respective terms and privacy policies before proceeding.

User-Generated Content

Users may submit reviews, testimonials, and other content on the Zenovate platform. By submitting content, you grant Zenovate a non-exclusive, royalty-free, worldwide license to use, modify, and publish your content for promotional purposes. Zenovate reserves the right to monitor, edit, or remove any content that violates our terms or is deemed inappropriate. Zenovate is not responsible for the opinions or claims made by users in reviews or testimonials.

HIPAA, PHIPA, and PIPEDA Compliance

Zenovate complies with privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA) in the U.S., the Personal Health Information Protection Act (PHIPA) in Ontario, and PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada. We take all necessary measures to protect your personal health information (PHI) and ensure secure communication between you and your healthcare providers. Please refer to our Privacy Policy for detailed information on how your data is collected, used, and protected.

Limitation of Liability

To the fullest extent permitted by law, Zenovate, its affiliates, and healthcare providers are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform, telehealth services, or products. Zenovate provides its services and products on an “as is” and “as available” basis, without any warranties of any kind, express or implied.

Age Restrictions

Zenovate’s services and products are intended for individuals who are at least 18 years of age. By using our platform, you confirm that you meet the age requirement. We do not knowingly collect or process personal information from individuals under the age of 18.

Intellectual Property Rights

All content on Zenovate’s website, including text, graphics, logos, and software, is the property of Zenovate or its licensors and is protected by international copyright, trademark, and intellectual property laws. You are granted a limited license to use the content for personal, non-commercial purposes. Unauthorized use, reproduction, or distribution of any content is prohibited without express written consent from Zenovate.

Governing Law

These terms and conditions, and any disputes arising from your use of Zenovate’s services, shall be governed by and construed in accordance with the laws of the jurisdiction in which Zenovate operates, without regard to its conflict of law principles. By using Zenovate’s platform, you agree to submit to the exclusive jurisdiction of the courts located within this jurisdiction for the resolution of any legal matters.

Changes to Terms

Zenovate reserves the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting to the website. It is your responsibility to review the terms regularly. Your continued use of the platform following any changes constitutes acceptance of the updated terms.