Last updated: November 20, 2024

Medical Information Disclaimer

The information provided on Zenovate’s website is intended for general informational purposes only. It is not intended as, nor should it be construed as, a substitute for professional medical advice, diagnosis, or treatment. While we strive to provide accurate and up-to-date content, the medical and health-related information on this site is for general guidance and should not replace consultation with a qualified healthcare provider.

No Substitution for Professional Medical Advice

Content on this website is designed to help users better understand health topics and make informed decisions regarding wellness, but it does not offer personalized medical advice. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition or the use of any products or services offered through our platform. Do not disregard professional medical advice or delay seeking it because of information you have read on this site.

No Clinical Diagnosis or Treatment

Zenovate is not responsible for the interpretation of information provided and does not offer clinical diagnosis, treatment recommendations, or second opinions. All medical treatments, prescriptions, and interventions should be discussed directly with a healthcare professional. Any telehealth services provided through Zenovate are delivered by licensed healthcare professionals who are not employees of Zenovate, and all medical decisions made are solely under their discretion and responsibility.

Limitations of Information

Health-related information can change rapidly with advancements in medical research. While Zenovate aims to ensure that the information presented is as accurate and reliable as possible, we cannot guarantee that all content is complete, correct, or up-to-date. This website may cover topics such as treatments, supplements, and health management practices that may not be applicable or safe for every individual. Patients should always discuss any new treatments or changes in their healthcare regimen with a licensed healthcare provider.

No Warranties or Guarantees

Zenovate makes no guarantees regarding the completeness, accuracy, or timeliness of the information provided. While all reasonable efforts are made to ensure accuracy, Zenovate cannot be held responsible for any errors, omissions, or inaccuracies in the provided content. Any reliance you place on the information on this website is strictly at your own risk.

Not an Emergency Service

The information provided on this website and through telehealth services does not replace emergency medical care. If you believe you are experiencing a medical emergency, call your local emergency number immediately. Zenovate is not designed to handle acute, severe, or life-threatening conditions and should not be used as a replacement for urgent medical care.

Product Information Disclaimer

Any information provided about products, including vitamins, wellness supplements, or self-injection therapies, is meant for general educational purposes and is not intended to replace consultation with a qualified healthcare provider. Statements regarding the efficacy or safety of specific products have not been evaluated by the Food and Drug Administration (FDA) or Health Canada (HC) unless explicitly stated. These products are not intended to diagnose, treat, cure, or prevent any disease. Individual results from using products may vary, and the appropriateness of any product or service for your specific condition should be determined by a healthcare professional.

Doctor-Patient Relationship

Use of Zenovate’s website and services does not establish a formal doctor-patient relationship. While Zenovate provides access to telehealth services through licensed healthcare professionals, the platform itself serves solely as a facilitator connecting patients with these independent providers. Any interaction through Zenovate, including consultations, prescriptions, or product recommendations, is governed by the independent professional judgement of the licensed healthcare providers, not Zenovate.

Role of Zenovate as a Facilitator

Zenovate is not a healthcare provider and does not practise medicine. The role of Zenovate is limited to facilitating telehealth services by offering a platform for users to connect with licensed medical professionals. Zenovate does not employ or supervise healthcare providers and does not control their professional medical judgement or decisions. These healthcare providers are solely responsible for all medical care, including the advice, treatment, or prescriptions they provide during telehealth consultations.

Independent Medical Judgment

All telehealth consultations offered via Zenovate are conducted by licensed healthcare professionals, who are solely responsible for the care provided. Any advice or information received during a telehealth consultation should be treated as medical advice from that healthcare provider. Zenovate does not interfere with or influence the independent medical decisions made by the healthcare providers connected through the platform.

No Assumption of Medical Liability

Zenovate does not assume any liability for the medical advice, diagnosis, treatment, or prescriptions provided by healthcare professionals through telehealth services. The relationship you establish with a healthcare provider during a consultation is governed by the applicable medical and legal frameworks between you and the provider. Zenovate’s role is purely administrative, and we are not responsible for any adverse outcomes that may arise from medical care provided through the platform.

No Guarantee of Care or Treatment

Using Zenovate’s platform does not guarantee that a prescription will be issued or that any specific medical treatment will be provided. Telehealth consultations facilitated through Zenovate are evaluated case by case by the healthcare provider, and the decision to prescribe or recommend treatment rests solely with them. Healthcare providers are bound by their own professional standards and legal obligations, and Zenovate has no control over their medical decisions.

No Emergency Services

Zenovate does not provide emergency medical services or real-time medical care for urgent or life-threatening conditions. The platform is not intended to be used for acute or emergency healthcare situations. If you are experiencing a medical emergency, you should immediately call your local emergency number or seek in-person medical assistance.

Scope of Services

The healthcare providers available through Zenovate may be licensed in different jurisdictions, and their services may be subject to the specific laws and regulations governing the practice of medicine in your location. Zenovate ensures that the healthcare providers who interact with patients are appropriately licensed in the relevant jurisdictions, but any medical relationship formed is exclusively between the patient and provider, subject to the provider’s licensure laws.

Third-Party Medical Services

In certain cases, Zenovate may facilitate the delivery of healthcare products or services via third-party providers such as pharmacies or diagnostic services. These third parties are independent entities and not employees or agents of Zenovate. Zenovate disclaims responsibility for any actions, omissions, or errors on the part of these third-party providers.

Telehealth Consent

By accessing and using Zenovate’s telehealth services, you are agreeing to participate in a healthcare consultation delivered via telecommunications technology. You acknowledge that you have read, understood, and agreed to the terms outlined in this consent form. Telehealth involves the use of electronic communications to enable healthcare providers to assess, diagnose, consult, treat, and provide follow-up care remotely.

Informed Consent for Telehealth Services

By proceeding with a telehealth consultation, you understand that: Nature of Telehealth: Telehealth allows healthcare providers to deliver care without being physically present. This may include live video consultations, phone calls, digital image sharing, and the transmission of medical records or other personal health data.

Risks and Limitations: Telehealth consultations have inherent risks. These include the potential for incomplete transmission of information, disruptions in service due to technical difficulties, and limitations in the ability to conduct a full physical examination. Additionally, telehealth may not be appropriate for all medical conditions. You are aware of these risks and agree that the healthcare provider will use their professional judgement to determine whether the telehealth service is suitable for your needs​.

Privacy and Security

Zenovate ensures that telehealth services are conducted in accordance with HIPAA and other applicable privacy regulations. Your personal health information (PHI) is protected by encryption, secure transmission methods, and restricted access to authorized personnel. However, you acknowledge that there are inherent privacy risks with the use of electronic communication, such as potential unauthorized access to your data during transmission​

Technology Requirements

To use telehealth services, you must have access to a device with internet capabilities, such as a smartphone, computer, or tablet. It is your responsibility to ensure the availability and functionality of the necessary technology, and Zenovate is not liable for any technical issues that may disrupt the consultation​

Medical Records and Documentation

Your telehealth consultation, including any diagnosis or treatment provided, will be documented in accordance with healthcare regulations. You have the right to access your medical records, and all information shared during telehealth consultations will be stored securely and kept confidential.

Consent to Treatment

By agreeing to participate in telehealth, you consent to the healthcare provider making recommendations, diagnosing conditions, and potentially prescribing medications or treatments based on the information provided during the consultation. You also understand that healthcare providers may decide telehealth is not appropriate for your condition, in which case they may advise you to seek in-person care.

Voluntary Participation

You have the right to withhold or withdraw your consent to telehealth at any time. If you choose to discontinue telehealth services, this decision will not affect your right to future treatment, although it may necessitate seeking care in-person.

Financial Responsibility

By consenting to telehealth services, you agree to take responsibility for all associated costs. Zenovate will provide information regarding the costs of telehealth services in advance, and you will be responsible for any fees or copayments associated with the consultation.

Emergency Situations

Telehealth services offered through Zenovate are not intended for emergency care. In case of a medical emergency, please call your local emergency number or visit the nearest emergency medical facility immediately. Zenovate is not responsible for any delay in receiving care in emergency situations.

Acknowledgment of Understanding

By using Zenovate’s telehealth services, you acknowledge that you have read and understood this Telehealth Consent form. You agree to the terms outlined and understand the potential risks, benefits, and limitations of telehealth. You also understand that telehealth may not be an appropriate substitute for in-person care in every situation, and you accept responsibility for any actions you take based on the consultation.

Product Statements

The statements made about products available on Zenovate’s platform, including vitamins, supplements, and wellness injections, have not been evaluated by the Food and Drug Administration (FDA) and Health Canada (HC), unless explicitly stated otherwise. Our products are intended to support general health and wellness, but they are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Intended Use of Products

Zenovate offers products that are designed to promote overall wellness, including self-injectable vitamins and supplements. These products should only be used as directed, and you should consult with a healthcare professional before starting any new supplement regimen, especially if you are pregnant, nursing, taking medication, or have a pre-existing medical condition.

No FDA or Health Canada Evaluation

Unless specifically stated, the claims made regarding the benefits of the products sold through Zenovate have not been reviewed or approved by the FDA or Health Canada. This applies to both dietary supplements and injectable vitamins that may be available through our platform. These products are marketed as part of a wellness strategy, and their effects may not be supported by clinical trials. Users should be aware of this distinction when making purchasing decisions​

Consultation with a Healthcare Provider

Before using any product provided through Zenovate, we strongly recommend consulting with a licensed healthcare provider to ensure it is appropriate for your specific needs. Any information or suggestions provided on this website or by our support team should not be considered a substitute for professional medical advice. The effectiveness of products may vary from person to person, and certain products may not be suitable for everyone.

Results May Vary

The experiences of other users of Zenovate’s products may not reflect your individual results. Many factors, including genetics, lifestyle, pre-existing conditions, and adherence to the recommended usage guidelines, can influence how effective a product is for you. The results mentioned in customer reviews, testimonials, or product descriptions are based on individual experiences and do not guarantee similar outcomes for all users.

No Medical Claims

Zenovate does not make medical claims about the efficacy of any of the products offered on our platform unless explicitly backed by scientific evidence and clearly stated. While some of the products may have been used in clinical contexts, they are provided on this platform for general wellness and should not be used as a replacement for professional medical treatment for any diagnosed medical conditions.

Supplement and Injectable Safety

The supplements and injectable wellness products offered by Zenovate are intended for use in accordance with the instructions provided. Self-administration of injectable products carries inherent risks, including but not limited to infection, incorrect dosage, or allergic reactions. Users should follow all product guidelines closely and consult healthcare providers if they experience any adverse reactions or concerns during use.

Individual Responsibility for Use

By purchasing and using any products offered through Zenovate, you acknowledge that you are doing so at your own discretion and assume all responsibility for any outcomes resulting from their use. Zenovate is not liable for any side effects, complications, or unintended consequences resulting from the use of our products, particularly if they are used contrary to the instructions provided or without professional medical supervision​.

No Cure or Prevention Claims

Unless explicitly stated, our products are not marketed as treatments for any medical conditions. Zenovate does not claim that any of our products can cure, mitigate, treat, or prevent any disease. If you have any concerns about specific health conditions or diseases, we recommend seeking advice from your doctor or other qualified healthcare professionals.

Supplement Regulations

While dietary supplements and wellness products are regulated to ensure safety and quality, they are not subject to the same rigorous standards of testing and approval as prescription medications. Supplements are regulated under the Dietary Supplement Health and Education Act (DSHEA), which allows manufacturers to market products without pre-approval from the FDA, as long as they do not make drug-like claims​.

Medical Care Disclaimer

Zenovate provides access to telehealth services, including consultations with licensed healthcare providers, as well as products intended to support general wellness. However, the services and products offered through this platform are not a substitute for in-person medical care and should not be relied upon for managing acute or serious medical conditions.

Telehealth Limitations

Telehealth services, while convenient and beneficial in many cases, have inherent limitations compared to in-person care. Healthcare providers offering telemedicine consultations through Zenovate rely on the information provided by the patient, including medical history, symptoms, and descriptions. Due to the nature of remote consultations, providers may not have access to the full diagnostic tools or ability to perform physical examinations as they would during an in-person visit. Therefore, telemedicine may not be the appropriate form of care for all medical conditions, particularly those requiring immediate intervention or diagnostic procedures​

Not a Replacement for Primary Care

Zenovate’s telehealth services are intended to supplement, not replace, your relationship with a primary healthcare provider. Regular check-ups, in-person examinations, and diagnostic testing are crucial for maintaining overall health. Patients are encouraged to consult their primary care physicians regularly and to use telehealth services as a complement to, not a replacement for, their ongoing healthcare.

Suitability for Telehealth

Not all medical issues can be adequately addressed via telehealth consultations. Certain symptoms or conditions may require in-person visits for more thorough evaluation, testing, or treatment. Healthcare providers on Zenovate’s platform will use their professional judgement to determine whether a telehealth consultation is sufficient or if you should seek in-person care. If a provider believes that telehealth is not appropriate for your condition, they may recommend that you visit a clinic or hospital for further evaluation​

Non-Emergency Medical Services

Zenovate does not provide emergency medical services. If you are experiencing a medical emergency or require urgent care, you should contact your local emergency services immediately or go to the nearest emergency room. The telehealth services offered through Zenovate are intended for non-emergency medical issues that can reasonably be addressed through remote consultations​.

No Guarantees of Treatment

While Zenovate provides access to licensed healthcare providers, there is no guarantee that you will receive a diagnosis, treatment, or prescription during a telehealth consultation. Healthcare providers will make decisions based on the information available and their professional judgement. Some conditions may require additional testing, imaging, or in-person visits before a diagnosis or treatment plan can be determined.

Personal Responsibility for Health Management

Patients using Zenovate are responsible for providing accurate and complete information about their health conditions, symptoms, and medical history during telehealth consultations. Misrepresentation or withholding of information can affect the quality and safety of the care provided. It is the patient’s responsibility to follow the advice of healthcare providers, including recommendations for in-person care, and to seek emergency assistance when necessary.

No Endorsement of Providers

While Zenovate connects users with licensed healthcare professionals, the company does not endorse or guarantee the services provided by these professionals. All healthcare providers operate independently of Zenovate and are responsible for the medical care they deliver. Zenovate does not control or interfere with the healthcare providers’ clinical decisions, and the platform is not responsible for any medical advice, treatment, or services provided.

Compliance and Privacy

Zenovate is committed to protecting your personal health information (PHI) and ensuring compliance with applicable privacy laws in both the United States and Canada. This includes adherence to the Health Insurance Portability and Accountability Act (HIPAA) in the U.S., Ontario’s Personal Health Information Protection Act (PHIPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This section explains how your health data is collected, used, shared, and protected when using Zenovate’s telehealth platform and services.

Compliance with HIPAA Regulations

Zenovate complies with all requirements under HIPAA, which mandates that healthcare providers and related entities protect the privacy and security of patient information. The healthcare providers, pharmacies, and any business associates working through the Zenovate platform are required to comply with HIPAA standards, ensuring the confidentiality, integrity, and availability of your protected health information​.

Compliance with PHIPA (Ontario, Canada)

In Ontario, Zenovate adheres to the Personal Health Information Protection Act (PHIPA), which governs the collection, use, and disclosure of personal health information by healthcare providers. PHIPA provides similar protections to HIPAA but is specific to Ontario’s healthcare system.

Data Collection and Use: Under PHIPA, Zenovate ensures that personal health information is collected with your consent and used only for the purposes for which it was collected, such as providing telehealth services or sharing information with healthcare professionals involved in your care​ Patient Consent: Zenovate will only collect, use, or disclose your health information with your consent or as required by law. PHIPA grants patients the right to control their personal health data and request access to their health records.

Safeguards: Zenovate applies strict security measures to protect your health data, ensuring compliance with PHIPA’s standards for electronic health records and secure communication.

Compliance with PIPEDA (Canada)

In other provinces across Canada, Zenovate complies with PIPEDA (Personal Information Protection and Electronic Documents Act). PIPEDA regulates how personal information is handled in the course of commercial activities. Although PIPEDA applies to non-health sectors, it governs how Zenovate protects your personal information, including your health data, in provinces where no health-specific privacy laws exist.

• Collection and Disclosure: Under PIPEDA, Zenovate ensures that personal information, including health-related data, is only collected for specific, lawful purposes and is disclosed only with your consent or as required by law​
• Right to Access: Similar to HIPAA and PHIPA, PIPEDA gives you the right to access your personal information, correct inaccuracies, and request details on how your information is being used.

Collection of Personal Health Information

When you use Zenovate’s platform, we may collect certain personal and medical information, including your name, contact details, medical history, and any information you share during telehealth consultations. This information is necessary to provide you with accurate medical advice, treatment, or prescriptions and to ensure that healthcare providers can make informed decisions about your care.

Use and Disclosure of Your Information

Zenovate only uses your health information for purposes related to providing telehealth services, which may include:

• Facilitating telehealth consultations between you and licensed healthcare providers.
• Processing and fulfilling any prescriptions ordered by healthcare providers through the platform.
• Sharing your information with pharmacies to deliver medications.
• Sending follow-up reminders or healthcare-related educational content.

Your personal health information will only be shared with individuals or entities involved in your care, and we will not disclose your information for other purposes without your explicit consent, except as required or permitted by law. Zenovate may disclose your information to comply with legal obligations, such as court orders or public health reporting requirements​

User Responsibilities

By using the Zenovate platform, you agree to abide by the responsibilities outlined in this section. These responsibilities are designed to ensure that your use of the platform is safe, secure, and consistent with the terms and conditions set forth by Zenovate. You are responsible for the accuracy and completeness of the information you provide, the security of your account, and compliance with applicable laws and regulations.

Accurate and Complete Information

You agree to provide accurate, current, and complete information about yourself during registration and throughout your use of the Zenovate platform. This includes, but is not limited to, your name, contact information, medical history, and other relevant personal details that may be requested by healthcare providers during telehealth consultations. You are solely responsible for ensuring the truthfulness and accuracy of the information you submit, and any failure to do so may impact the quality of care you receive.

• Medical Information: Inaccurate or incomplete information provided during telehealth consultations may lead to incorrect diagnoses, treatments, or prescriptions. You are responsible for fully disclosing all relevant medical conditions, medications, allergies, and symptoms to the healthcare provider​

Account Security

You are responsible for maintaining the confidentiality of your account login credentials, including your username, password, and any other authentication details used to access the Zenovate platform. You agree to:

• Protect your password: Do not share your login credentials with anyone, and ensure that they are stored securely.
• Monitor access: You are responsible for all activities that occur under your account. If you suspect unauthorized use of your account or a security breach, you must immediately notify Zenovate to take appropriate actions​ Zenovate is not liable for any losses or damages resulting from unauthorized access to your account due to your failure to secure your login information. It is your responsibility to ensure that your account is used only by you and for legitimate purposes.

Compliance with Applicable Laws

You agree to comply with all applicable federal, state, and local laws and regulations governing your use of the Zenovate platform, particularly those related to healthcare, telemedicine, and the use of prescription medications. Failure to comply with these laws may result in termination of your account and access to the platform​

• Prescriptions and Medications: You agree to use prescription medications obtained through Zenovate only as directed by your healthcare provider. Any misuse of prescription medications, including selling or sharing them with others, is prohibited and may result in legal consequences.

Responsible Use of Telehealth Services

You agree to use the telehealth services provided through Zenovate in a responsible and ethical manner. This includes:

• Appropriate Use: Only use telehealth services for legitimate medical concerns and consultations. You agree not to abuse or misuse telehealth services for non-medical purposes or to obtain medications for illegitimate or illegal reasons​.
• Follow Healthcare Provider Recommendations: It is your responsibility to follow the advice and treatment plan provided by your healthcare provider. Failure to adhere to their instructions may result in inadequate care, and Zenovate is not responsible for any negative outcomes resulting from your failure to follow medical advice.

Consent for Communication

By using Zenovate, you consent to receive communications from the platform, including notifications, reminders, and follow-up messages regarding your telehealth consultations and other services. These communications may be sent via email, SMS, or through the platform’s secure messaging system. You are responsible for keeping your contact information up-to-date to ensure that you receive all relevant communications​

Use of Platform for Personal Purposes

Zenovate’s platform is intended for personal, non-commercial use. You agree not to use the platform for any commercial purposes, including but not limited to advertising, marketing, or soliciting business. Any unauthorized commercial use of the platform is strictly prohibited and may result in the suspension or termination of your account​

Prohibition of Fraudulent Activity

You agree not to engage in fraudulent activities on the Zenovate platform. This includes, but is not limited to, providing false information, creating fake accounts, or using the platform to obtain prescriptions or medications under false pretenses. Zenovate reserves the right to investigate and take legal action against any fraudulent activity​

Age Restrictions

By using Zenovate’s platform, you represent and warrant that you are at least 18 years of age. Zenovate’s services are intended for adult users only, and we do not knowingly collect information from individuals under the age of 18. If we discover that a user under 18 has created an account or provided personal information, we will take appropriate steps to delete the account and information​

Termination of Use

Zenovate reserves the right to suspend or terminate your account if you violate any of the terms outlined in this disclaimer or engage in any unlawful activity. We also reserve the right to take legal action against individuals who abuse the platform, its services, or violate any applicable laws.

Licensing and State Laws

Zenovate operates as a platform that facilitates telehealth services through licensed healthcare providers. The availability and provision of these services are subject to the healthcare providers’ licensing and compliance with state-specific regulations. It is important for users to understand that healthcare laws vary by state, and Zenovate’s services are delivered in accordance with these state regulations.

Licensing of Healthcare Providers

Healthcare providers available through the Zenovate platform are licensed and credentialed in the states where they offer services. Zenovate verifies that all telehealth providers are legally authorized to practice in the state where the patient resides. However, it is ultimately the responsibility of the healthcare provider to ensure that they are in full compliance with the licensing requirements in the applicable state

• Provider State Licensure: Telehealth services are regulated by the state in which the patient is physically located at the time of the consultation. Healthcare providers must be licensed to practice in the state where the patient is receiving care. Zenovate connects patients with providers who are appropriately licensed in the relevant jurisdiction​

Prescribing Medications

The ability to prescribe medications through telehealth is subject to state and federal regulations, which may vary depending on the type of medication and the state where the patient is located. Certain medications, such as controlled substances, may have more stringent prescribing rules under the Ryan Haight Act and other applicable laws.

• Controlled Substances: Under the Ryan Haight Act, telemedicine providers are generally prohibited from prescribing controlled substances without an in-person medical evaluation unless specific conditions are met. These conditions vary by state and by the nature of the telehealth consultation. Zenovate’s healthcare providers comply with federal and state regulations regarding the prescription of controlled substances​

Cross-State Telehealth Services

In most cases, healthcare providers cannot offer telehealth services across state lines unless they hold a valid medical license in the patient’s state. While some states have enacted telehealth licensure compacts, such as the Interstate Medical Licensure Compact (IMLC) or Nurse Licensure Compact (NLC), which allow certain providers to practice in multiple states, not all states participate in these agreements​

• Telehealth Licensing Compacts: Some healthcare providers may hold multi-state licenses through these compacts, which allow them to deliver services across state lines in participating states. However, Zenovate ensures that each provider complies with both state and federal licensing requirements when providing care​

Compliance with State Medical Boards

Zenovate’s healthcare providers are not required to follow state medical board regulations governing the practice of telemedicine. These regulations may include:

• Standard of Care: Providers must meet the same standard of care as required for in-person visits, and they are subject to the same ethical and legal obligations​
• Medical Malpractice Laws: Healthcare providers must comply with state malpractice laws and carry appropriate insurance coverage for the services they provide through the platform.
• Telehealth Documentation: State laws may require specific record-keeping practices for telehealth consultations, which Zenovate’s healthcare providers must follow.

Your Responsibility as a Patient

As a patient, you are responsible for understanding the telehealth laws that apply in your state. You should ensure that the telehealth services provided through Zenovate are permitted in your state of residence and that the healthcare provider is licensed to practice in your state. Zenovate makes every effort to match patients with providers who meet these legal requirements, but it is important to be aware of any state-specific restrictions that may impact the care you receive​

FDA and Advertising Compliance

Zenovate does not adhere to all relevant regulations set forth by the Food and Drug Administration (FDA), Federal Trade Commission (FTC) and Health Canada (HC) regarding the advertising, marketing, and sale of dietary supplements, injectable products, and other wellness services offered through our platform. This section outlines how Zenovate complies with federal guidelines to ensure that product claims are accurate, truthful, and not misleading.

FDA Regulation of Dietary Supplements and Wellness Products

The products offered on Zenovate’s platform, including vitamins, supplements, and injectable therapies, are regulated under the Dietary Supplement Health and Education Act (DSHEA) of 1994. This act allows dietary supplements to be marketed without FDA pre-approval, provided they do not claim to diagnose, treat, cure, or prevent any disease unless approved through clinical trials.

• Product Claims: Any claims made regarding the efficacy or benefits of Zenovate’s products are based on current scientific knowledge, but unless specifically stated, these claims have not been evaluated by the FDA. Zenovate ensures that all statements comply with FDA regulations for dietary supplements and wellness products, meaning that claims are limited to those related to the structure or function of the body (e.g., supporting immune health) rather than diagnosing or treating specific medical conditions​
• No Medical Claims: Zenovate’s products are intended to support general wellness and are not designed to diagnose, treat, cure, or prevent any disease unless specifically stated. Where applicable, Zenovate will provide appropriate disclaimers to inform users that the statements regarding the benefits of the products have not been evaluated by the FDA​

FDA-Approved Products

Certain products offered by Zenovate may contain active ingredients that are FDA-approved, such as medications that require a prescription. In such cases, Zenovate ensures that healthcare providers prescribing these medications comply with FDA and Health Canada (HC) regulations, including those governing telehealth prescriptions.

• Prescriptions and FDA Compliance: Prescription medications, including injectable therapies, are dispensed only after a licensed healthcare provider has evaluated the patient and determined that the medication is appropriate. Zenovate follows FDA guidelines for the distribution of these products, ensuring they are prescribed in a manner consistent with federal law​

FTC Guidelines for Advertising

Zenovate complies with the Federal Trade Commission’s (FTC) guidelines regarding the advertising and marketing of healthcare products and services. The FTC requires that all marketing claims, including testimonials and endorsements, must be truthful, substantiated, and not misleading.

• Truthful Advertising: All advertising materials on Zenovate’s platform are designed to present accurate and balanced information about the products and services offered. We do not make exaggerated claims or promises regarding the effectiveness of our products that cannot be substantiated by evidence. Testimonials and customer reviews are individual opinions and may not represent typical results. Zenovate includes disclaimers that individual results may vary based on the user’s health conditions, genetics, and adherence to usage guidelines​
• Substantiation of Claims: Zenovate ensures that any claims made about the effectiveness of its products are backed by scientific evidence, where available. This includes peer-reviewed studies, clinical research, or other reliable sources. If no such evidence exists, the advertising will clearly state that the benefits are based on general wellness practices or traditional uses​

Compliance with the Ryan Haight Act

For prescription medications, especially controlled substances, Zenovate complies with the Ryan Haight Online Pharmacy Consumer Protection Act of 2008. This act restricts the prescription of controlled substances through online platforms unless certain conditions are met, such as an in-person consultation or other exemptions specified under the law. Zenovate works only with licensed healthcare providers who are authorized to prescribe medications in accordance with these federal laws​.

Clear Disclosure of Risks

Zenovate provides clear and accurate disclosures of potential side effects, risks, and contraindications associated with the use of our products, especially for injectable therapies and supplements. Users are encouraged to consult healthcare providers before beginning any new treatment or regimen, and any serious risks or potential complications are clearly outlined in our product descriptions​.

Labeling Requirements

All products sold through Zenovate are labeled in accordance with FDA requirements, including ingredient lists, dosage recommendations, and any warnings related to specific health conditions or interactions with other medications. If a product contains ingredients that may pose a risk to certain individuals, Zenovate will include appropriate warnings on the label and in product descriptions.

Third-Party Advertisements

Zenovate may occasionally feature third-party advertisements or links to products and services not offered directly by the platform. Zenovate is not responsible for the accuracy, content, or claims made by third-party advertisers. Users should review the terms and privacy policies of third-party sites before engaging with their services or products.

Limitation of Liability

Zenovate strives to provide accurate, high-quality telehealth services and wellness products, but there are inherent risks and limitations associated with the use of online platforms and healthcare services. By using Zenovate’s website, telehealth services, and products, you agree to the following limitations on Zenovate’s liability.

General Limitation of Liability

To the fullest extent permitted by law, Zenovate, its affiliates, healthcare providers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

• Your use or inability to use the Zenovate platform, telehealth services, or any products purchased through the platform.
• Any errors, omissions, interruptions, or delays in the services provided.
• The performance or non-performance of healthcare providers or the results of any advice, diagnosis, or treatment received through the platform.
• Any unauthorized access to or use of your personal information​.

No Warranty for Website and Services

Zenovate makes no representations or warranties, express or implied, regarding the operation, accuracy, reliability, availability, or completeness of the platform and its content. All content, services, and products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Any warranties related to the accuracy, completeness, or timeliness of the information provided on the website​.

Zenovate does not guarantee that the platform or any of its services will be free from errors, viruses, or other harmful components, nor does it guarantee uninterrupted access to its services.

No Liability for Healthcare Providers

Zenovate connects users with licensed healthcare providers, but it is not responsible for the actions, decisions, or outcomes provided by these independent professionals. Healthcare providers are solely responsible for their medical advice, treatment decisions, and prescription of medications. Zenovate does not assume any liability for the medical care or services provided through telehealth consultations, and users acknowledge that any medical outcomes are the responsibility of the healthcare provider.

• Independent Medical Judgment: All healthcare providers using Zenovate’s platform operate independently and make medical decisions based on their professional judgement. Zenovate cannot be held liable for any adverse outcomes, misdiagnosis, or treatment errors made by healthcare providers​.

Product Liability

Zenovate offers wellness products, including supplements and injectable therapies, in accordance with all applicable laws and regulations. However, the use of these products may involve risks, and Zenovate disclaims any liability for:

• Side effects, reactions, or adverse events arising from the use of any product offered on the platform.
• Misuse of products, including failure to follow instructions or contraindications provided by the product packaging or healthcare provider​

Users are advised to consult healthcare professionals before using any products to ensure they are appropriate for their specific health conditions. Zenovate does not warrant that any product will meet your specific health needs or expectations, and individual results may vary.

Limitation of Liability for Third-Party Links

Zenovate’s website may contain links to third-party websites or services that are not owned or controlled by Zenovate. These third-party sites are provided for convenience, and Zenovate makes no representations or warranties regarding the content, accuracy, or privacy practices of such websites. You agree that Zenovate is not responsible for any damages or losses that may result from your use of third-party websites or services​.

Limitation of Remedies

In the event that Zenovate is found liable for any damages or losses, your exclusive remedy shall be limited to the amount paid by you (if any) for the use of Zenovate’s services or products. In no case shall Zenovate’s aggregate liability exceed the total amount paid by you for the specific service or product that gave rise to the liability​.

Assumption of Risk

By using Zenovate’s services or products, you acknowledge that you are assuming certain risks, including but not limited to the limitations of telehealth, the potential for miscommunication, and the variability of individual responses to wellness products. You agree to assume full responsibility for any risks associated with the use of Zenovate’s platform, and Zenovate disclaims any liability for the failure of its services or products to meet your expectations​.

No Liability for Force Majeure Events

Zenovate shall not be liable for any failure or delay in the performance of its obligations under these terms due to events beyond its reasonable control, including but not limited to acts of God, war, government regulation, natural disasters, labor disputes, pandemics, or disruptions in internet service.

Age Restrictions

Zenovate’s services, including the use of its telehealth platform and the purchase of wellness products, are intended solely for individuals who are at least 18 years of age. By accessing, using, or creating an account on Zenovate, you confirm that you meet the minimum age requirement. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

Minimum Age Requirement

You must be at least 18 years old to use the Zenovate platform. By registering for an account, booking a telehealth consultation, or purchasing any products through the platform, you confirm that you are of legal age and have the capacity to enter into a legally binding agreement.

• Legal Capacity: Individuals under 18 are not permitted to use Zenovate’s services or create an account. If you are under the age of 18, you are prohibited from accessing, purchasing, or using any of Zenovate’s products or telehealth services​.

Parental or Guardian Consent

Zenovate’s services are designed for adults, and we do not provide products or consultations for minors. Parents or legal guardians are not authorized to use Zenovate’s platform to create accounts on behalf of minors, nor are they permitted to schedule telehealth consultations for individuals under the age of 18 without the direct involvement of a healthcare provider that specializes in pediatric care. All users of the platform must meet the age requirement independently.

• No Accounts for Minors: If Zenovate becomes aware that a user under the age of 18 has created an account or provided personal information, we will take immediate steps to terminate the account and delete the information provided, in compliance with applicable laws​

Age Verification

Zenovate reserves the right to verify the age of users where necessary. This may include requesting additional identification or documentation to confirm that users meet the minimum age requirement. If you are found to be under 18, your access to the platform will be suspended or terminated, and any personal information collected from you will be deleted​.

Compliance with Child Online Privacy Protection Act (COPPA)

Zenovate complies with the Children’s Online Privacy Protection Act (COPPA), which regulates the collection and use of personal information from children under 13. Although Zenovate is not directed toward individuals under 18, it is important to note that no part of the platform is intended for use by minors, and we do not knowingly collect data from individuals under 13. In the event we discover that we have inadvertently collected personal information from a child under 13, we will take steps to promptly delete that information in compliance with COPPA guidelines​.

Responsibility for Account Use

By using Zenovate’s services, you agree to take full responsibility for any actions performed under your account. This includes any purchases, telehealth consultations, or communications made through the platform. You acknowledge that by confirming you are over 18 years old, you are legally responsible for adhering to the platform’s terms and conditions​.

Termination of Accounts for Violation of Age Restrictions

Zenovate reserves the right to suspend or terminate any accounts that violate the age restrictions set forth in this policy. If it is discovered that an account was created by or on behalf of a person under 18, Zenovate will immediately terminate the account and delete any associated personal information. Additionally, Zenovate reserves the right to take appropriate legal action if an individual has knowingly misrepresented their age in order to access the platform

Third-Party Links

Zenovate’s website and services may include links to third-party websites, services, or content not owned or controlled by Zenovate. These links are provided for your convenience and do not imply any endorsement, sponsorship, or affiliation with the third-party content. Zenovate is not responsible for the practices, privacy policies, or content of any external websites, and your interactions with those sites are governed by their respective terms and policies.

No Control Over Third-Party Websites

Zenovate does not have any control over the content, services, or practices of third-party websites that may be linked to or from our platform. Once you leave Zenovate’s platform by clicking on a third-party link, you are subject to the terms, conditions, and privacy policies of that external site. Zenovate makes no warranties or representations regarding the accuracy, legality, or appropriateness of the content found on third-party websites​

• External Content: The third-party content you may encounter through links on Zenovate’s website is entirely outside of Zenovate’s control. This includes any advertisements, product offerings, articles, or services found on external sites. You are responsible for reviewing the terms of service and privacy policies of any third-party websites you visit.

Risks of Using Third-Party Websites

By clicking on links to third-party websites, you assume all risks associated with accessing and interacting with external content. Zenovate is not liable for any damages, losses, or issues that may arise from your use of third-party websites, including, but not limited to:

• Exposure to inaccurate, incomplete, or outdated information.
• Installation of malware or other harmful software.
• Unauthorized use of your personal data by third-party websites​

You should take appropriate precautions, such as reviewing the privacy and security policies of third-party sites and using proper cybersecurity measures when interacting with these sites.

No Endorsement or Warranty

The inclusion of any link to a third-party website on Zenovate’s platform does not imply endorsement or recommendation of the products, services, or information provided by those websites. Zenovate does not verify the content, accuracy, or quality of the products or services advertised or offered by third-party sites.

• No Responsibility for Transactions: Zenovate is not responsible for any transactions you enter into with third parties as a result of visiting their websites. Any purchases, subscriptions, or service agreements made with third-party websites are strictly between you and the third-party provider, and Zenovate disclaims any liability for issues that arise from such transactions​

Third-Party Advertising

Some third-party websites or services may be advertised on Zenovate’s platform. These advertisements are provided by third-party networks and may be displayed based on your browsing activity or preferences. Zenovate is not responsible for the content of these advertisements or any products or services that may be offered through these ads. Clicking on a third-party advertisement may redirect you to an external site where Zenovate has no control​

Linked Third-Party Healthcare Providers and Services

Zenovate may, from time to time, feature links to external healthcare providers, pharmacies, or other wellness-related services. While these links are provided for convenience, Zenovate does not guarantee the quality or reliability of these services. You are responsible for evaluating and choosing healthcare providers or services that meet your specific needs, and Zenovate disclaims any responsibility for the quality of care or services provided by third-party healthcare professionals.

Your Responsibility

You are solely responsible for your interactions with third-party websites, including the submission of any personal information, creation of accounts, or financial transactions. Zenovate encourages you to carefully review the privacy policies, terms of service, and security practices of any third-party websites you visit through links on our platform.

Updates to Third-Party Links

Zenovate reserves the right to modify, update, or remove third-party links on our platform at any time without prior notice. While we strive to maintain current and useful links, Zenovate is not obligated to continuously monitor the status or accuracy of external content. It is your responsibility to verify the relevance and safety of any third-party websites you access through our platform.

Intellectual Property Rights

All content, features, and functionality available on Zenovate’s website, including but not limited to text, graphics, logos, images, videos, designs, software, and other materials (collectively referred to as “Content”), are the exclusive property of Zenovate or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Ownership of Content

Zenovate owns or has licensed all rights, title, and interest in and to the Content provided on the platform. This includes, but is not limited to:

• Logos, trademarks, service marks, and branding elements.
• Written content such as blog posts, product descriptions, articles, and telehealth information.
• Images, graphics, videos, and other multimedia content.
• User interface designs, website layout, and functionality​

You are granted a limited, non-exclusive, revocable license to access and use the Content for your personal, non-commercial use. This license does not include the right to reproduce, modify, distribute, or publicly display any of the Content without prior written permission from Zenovate or the applicable copyright holder.

Restrictions on Use

• Except as expressly provided in this disclaimer, you may not: Copy, reproduce, modify, create derivative works from, distribute, publicly display, or exploit any of the Content provided on the - Zenovate platform without prior written consent from Zenovate or the relevant copyright holder​
• Use Zenovate’s trademarks, logos, or other proprietary graphics without Zenovate’s explicit authorization. This includes any commercial use of the Zenovate name or brand for marketing, advertising, or promotional purposes.
• Reverse-engineer, decompile, or disassemble any part of the website’s software or code​

Trademarks

The Zenovate name, logos, slogans, and other branding elements are registered trademarks or service marks of Zenovate. All other names, logos, product names, and service names appearing on the platform that are not owned by Zenovate are the property of their respective trademark holders. You are not granted any right or license to use any trademarks displayed on the Zenovate platform without the express written permission of Zenovate or the respective third-party trademark holders​.

Copyright Infringement

Zenovate respects the intellectual property rights of others and expects users of the platform to do the same. If you believe that your copyrighted work has been copied or used on the Zenovate platform in a way that constitutes copyright infringement, you may notify Zenovate’s designated copyright agent. Your notice must include:

• A description of the copyrighted work you believe has been infringed.
• The location of the infringing material on the Zenovate platform.
• Your contact information (name, address, phone number, and email address).
• A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, agent, or law​

Zenovate will investigate any claims of copyright infringement and take appropriate action, which may include removing or disabling access to the infringing material.

User-Generated Content

Any content you submit or post to Zenovate’s platform, including reviews, testimonials, or comments (collectively referred to as “User Content”), remains your intellectual property. However, by submitting User Content, you grant Zenovate a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, publish, and display your User Content in connection with the operation of Zenovate’s platform and services. This license includes the right to share your User Content with third-party service providers for the purposes of promoting Zenovate’s services​

Zenovate reserves the right to monitor, edit, or remove any User Content submitted to the platform that violates Zenovate’s policies or is deemed inappropriate, unlawful, or harmful.

Third-Party Intellectual Property

Zenovate respects the intellectual property of third parties. Any third-party content, such as links to external websites, logos, or trademarks displayed on Zenovate’s platform, remains the property of the respective owners. Zenovate’s use of third-party intellectual property does not imply endorsement or sponsorship by the third party unless otherwise stated.

• Third-Party Licenses: In cases where Zenovate uses third-party content, the use is governed by specific license agreements with those third parties, and such content is used in compliance with the agreed terms​

Reporting Intellectual Property Violations

If you believe that Zenovate’s platform contains content that infringes on your intellectual property rights or those of a third party, please report the issue to our designated intellectual property contact. Zenovate will respond to all complaints and take appropriate action, which may include removing the infringing content or terminating the accounts of users responsible for the violation.

Governing Law

These terms and conditions, including any disputes arising from your use of Zenovate’s website, products, or services, are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions. By using Zenovate’s platform, you agree to submit to the exclusive jurisdiction of the courts located within [Your State/Country] for the resolution of any disputes.

Applicable Law

The terms and conditions set forth by Zenovate are subject to the laws of [Your State/Country]. This means that all aspects of your use of the Zenovate platform, from the interpretation of these terms to the resolution of disputes, will be governed by the legal frameworks in place in that jurisdiction.

• No Conflict of Laws: The choice of law is exclusive to [Your State/Country] and does not allow for the application of foreign laws, including any other jurisdiction’s conflict of law rules that might direct the application of the laws of another jurisdiction​.

Jurisdiction and Venue

By using Zenovate’s platform, you agree to submit to the personal and exclusive jurisdiction of the courts located in [Your State/Country] to resolve any legal matters that may arise. This includes any claims or disputes relating to these terms and conditions, your use of the platform, or any products or services offered by Zenovate.

• Exclusive Venue: All legal proceedings arising out of or related to these terms or your use of Zenovate’s services must be brought exclusively in the courts of [Your State/Country], and you agree to waive any objections based on lack of jurisdiction or improper venue​

Dispute Resolution

Zenovate encourages users to seek amicable resolutions for any disputes that arise from the use of the platform. However, if a legal resolution is necessary, it must be handled in accordance with the governing laws specified in these terms. In some cases, Zenovate may offer alternative dispute resolution methods, such as mediation or arbitration, in line with the governing laws.

• Alternative Dispute Resolution (Optional): If both parties agree, disputes may be resolved through alternative means such as arbitration or mediation, in compliance with the laws of [Your State/Country]. Any alternative dispute resolution processes will be held within the jurisdiction of [Your State/Country], unless otherwise agreed by both parties​

No Application of Foreign Law

The laws of any other jurisdiction, whether domestic or international, will not apply to these terms or any disputes arising from the use of Zenovate’s platform. Users who reside outside of [Your State/Country] must comply with local laws but agree that disputes will still be governed by the laws of [Your State/Country].

• International Users: If you access Zenovate from outside [Your State/Country], you agree that the legal provisions set forth by your local laws do not apply, and you must comply with these terms under the laws of [Your State/Country]. Zenovate is not liable for any conflicts with the laws of other countries​.

Severability

If any provision of these terms and conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be severed from these terms and will not affect the validity and enforceability of the remaining provisions. The remaining provisions will continue to be in full force and effect, governed by the laws of [Your State/Country]

Changes to Terms

Zenovate reserves the right to modify, update, or replace these terms and conditions at any time, at our sole discretion. By continuing to use the platform after any changes are posted, you agree to be bound by the revised terms. It is your responsibility to regularly review these terms to stay informed about any updates or modifications.

Right to Modify

Zenovate may update or revise these terms and conditions at any time to reflect changes in our business practices, technology, regulatory requirements, or for any other reason deemed necessary. All modifications will be effective immediately upon posting on the platform unless otherwise stated. You agree to review the terms periodically to stay informed about any changes​.

• Notice of Changes: Zenovate will make reasonable efforts to notify users of significant changes to the terms, either through direct communication (such as email) or by posting a notice on the website. However, Zenovate is not obligated to provide individual notice for every change, and it is the user’s responsibility to check for updates.

Binding Agreement

Your continued use of Zenovate’s platform following the posting of any revised terms constitutes your acceptance of the new terms. If you do not agree with any of the updates or changes, you must immediately stop using the platform. The revised terms will supersede any prior versions, and you agree to be bound by the most recent version at all times while using Zenovate’s services​

• Effective Date of Changes: Changes to these terms will take effect immediately upon posting, unless otherwise specified. If any change has a specific effective date, it will be indicated in the notification or the updated terms.

Scope of Changes

The changes made to these terms may include updates to policies on user responsibilities, privacy practices, payment terms, intellectual property rights, or any other aspects of the platform’s operation. Zenovate reserves the right to make both minor and major adjustments to these terms without prior warning, depending on the nature of the change.

• Material Changes: If any changes substantially affect your rights or obligations, Zenovate will provide notice of such material changes and may require renewed consent before you continue to use certain services. This may include updates to dispute resolution procedures, new legal obligations, or changes in product offerings​.

User Responsibility

It is your responsibility to review the most current version of the terms and conditions regularly. By using the platform, you agree to be bound by any revisions made, regardless of whether you have been specifically notified of the updates. If you disagree with the changes, your sole remedy is to discontinue using the platform and terminate your account.

Continued Service Availability

Zenovate reserves the right to modify, suspend, or discontinue the platform or any part of the services offered at any time, with or without notice. Zenovate will not be liable to you or any third party for any modifications, suspension, or discontinuation of services

Doctor-Prescriber Relationship Disclaimer

Zenovate provides a platform that facilitates telehealth consultations between patients and licensed healthcare professionals, including doctors and prescribers. However, Zenovate itself does not provide medical care, diagnosis, or treatment. All medical decisions, including the prescribing of medications, are made solely by the licensed healthcare providers based on their independent medical judgment.

Nature of the Doctor-Prescriber Relationship

When you use Zenovate’s platform to schedule a telehealth consultation, you are entering into a direct doctor-patient or prescriber-patient relationship with the healthcare provider who conducts the consultation. Zenovate acts solely as a facilitator and does not participate in or influence the medical care or decisions made by the healthcare provider. Independent Medical Judgment: Healthcare providers who deliver telehealth services through Zenovate use their own independent medical judgement to assess your health condition and determine the appropriate treatment plan, including any prescriptions. Zenovate does not interfere with or influence the care provided by the prescribers​

No Guarantee of Prescription

The use of Zenovate’s telehealth services does not guarantee that you will receive a prescription or any specific treatment. The decision to prescribe medication, or to recommend any other treatment, is entirely at the discretion of the healthcare provider based on their evaluation of your medical condition.

• Professional Discretion: Prescribers are required to follow all relevant medical standards and legal obligations when issuing prescriptions. They may decide that a prescription is unnecessary or inappropriate based on your health history, symptoms, or current medications. In such cases, Zenovate cannot be held responsible for the provider’s decision not to prescribe a medication​

Telehealth Limitations

Telehealth consultations may not be appropriate for every medical condition. While telehealth provides a convenient way to consult with healthcare professionals, there are limitations compared to in-person visits. Providers may be unable to conduct a complete physical examination or perform certain diagnostic tests via telehealth. In cases where telehealth is not sufficient for diagnosis or treatment, the prescriber may recommend an in-person visit to a healthcare facility​

Prescriptions for Controlled Substances

The prescribing of controlled substances is governed by strict federal and state laws, including the Ryan Haight Act, which requires an in-person medical evaluation for most prescriptions of controlled substances unless specific exceptions apply. Providers on Zenovate will adhere to all legal requirements related to prescribing controlled substances and may not be able to prescribe these medications via telehealth​

• Compliance with Federal Law: Any prescriptions for controlled substances must comply with federal and state laws, including the requirement for an in-person consultation in most cases. Zenovate’s healthcare providers are obligated to follow these regulations and may refer patients to an in-person visit if necessary​.

Limited Role of Zenovate

Zenovate’s role is limited to providing a platform for communication between patients and licensed healthcare providers. Zenovate does not provide medical advice, and any decisions related to diagnosis or treatment are made solely by the healthcare provider. Zenovate is not liable for the outcome of the consultation or any medical decisions made by the healthcare provider​

No Liability for Medical Outcomes

Zenovate is not responsible for the medical advice, treatment, or prescriptions provided by healthcare professionals on the platform. The doctor-patient or prescriber-patient relationship exists solely between you and the healthcare provider. Any medical outcomes, whether positive or negative, are the result of the care provided by the independent healthcare professional, and Zenovate is not liable for any consequences arising from their advice or treatment​